Terms of Service
Version: 2026-08-15
Effective 2026-08-15.
Parlaya LLC, 1209 Mountain Road Pl NE, Ste N, Albuquerque, NM 87110, USA.
1. Agreement and parties
These Terms of Service ("Terms") are a binding agreement between Parlaya LLC, a New Mexico limited liability company ("Parlaya", "we", "us"), and the business entity that registers for or uses the Service ("Client", "you").
How you accept. You accept these Terms when you check the box marked "I agree to the Terms of Service" during sign-up, or, if you were given access without that step, when you first place a call through the Service. In either case you confirm that you are authorized to bind your organization. We record the date, time, the version of these Terms displayed, and the account that accepted, and we keep that record for as long as your account exists and for seven (7) years afterward.
We may update these Terms as described in section 14. Continued use after an update takes effect is acceptance of the updated Terms; if a change materially reduces your rights or increases your fees, we will ask you to accept it explicitly before it applies to you.
The Service is offered to businesses only. It is not offered to consumers for personal, family or household use.
2. The Service
Parlaya provides real-time, AI-powered telephone interpretation. A Client caller reaches a Parlaya phone number, selects a language pair and a destination number, and an artificial-intelligence interpreter relays the conversation between the parties in near real time. Supported language pairs and features are those listed at getparlaya.com and may change over time.
The Service is software- and AI-driven. It does not provide human interpreters unless expressly stated in a separate written agreement.
3. Eligibility and prohibited uses
You may use the Service only for lawful business communications. You must NOT use the Service:
- for emergency, 911, or life-safety calls of any kind. The Service is not a substitute for emergency services and may be unavailable at any time;
- for medical, clinical, or health-care interpretation, or for any use subject to HIPAA. Health-care use requires a separate agreement and a signed Business Associate Agreement that are not yet offered;
- for automated, pre-recorded, or cold outbound calling, or any use that would violate the Telephone Consumer Protection Act (TCPA) or equivalent law;
- to harass, defraud, or unlawfully record any person;
- in any way that violates applicable law in the jurisdictions of the call parties.
We may suspend or terminate access for any suspected prohibited use.
4. Accounts and authorized numbers
We identify Clients by the calling phone numbers registered to your account and by your company PIN. You are responsible for keeping your list of authorized numbers accurate and for promptly requesting removal of numbers that should no longer have access.
5. Company PIN and credential responsibility
Your organization is issued one or more confidential PINs used to authenticate calls placed from numbers not yet registered to your account. You are solely responsible for:
- keeping each PIN confidential and distributing it only to authorized personnel;
- all calls, minutes, and charges incurred through your PIN or through any phone number registered to your account, whether or not the specific use was authorized by you internally;
- notifying us without undue delay at support@getparlaya.com if you know or suspect a PIN has been disclosed, lost, or misused.
Upon a validated report, we will rotate the affected PIN and, at your request, remove numbers that were auto-registered under it. You remain responsible for charges incurred before we complete the rotation. We store PINs only in salted, hashed form and never in plain text.
6. Fees, billing, and payment
Fees are stated in US dollars at the rates published at getparlaya.com or in your order form. Usage is measured per second by our servers using server-side timestamps, which are the authoritative record of usage, and is charged per minute prorated. Taxes, if any, are additional.
When the meter runs. Charging begins when interpretation can actually begin: for a call where we dial a second party, when that party answers; where the second party is already with you, when your call is connected to the interpreter. You are not charged for the automated menu, for entering your access code, for the time we spend dialing, or for a call where the other party never answers.
Minimum charge. Each connected call is charged for a minimum of one (1) minute. Calls longer than a minute are charged for their actual duration, prorated per second. A call that never reaches interpretation is not charged at all.
6.1 Pay-as-you-go. You pay for the minutes you use at the published per-minute rate. The payment method on file is charged as usage accrues. There is no minimum and no seat fee.
6.2 Prepaid blocks. Blocks of interpretation time are purchased in advance, are non-refundable once purchased, and expire twelve (12) months after purchase. Unused time in an expired block is forfeited. Blocks are drawn down before any pay-as-you-go charge applies.
6.3 Business accounts and volume rates. Business accounts are billed in arrears for the usage of each billing cycle, at the volume rate corresponding to the minutes actually used in that cycle. There is no pre-set limit on the usage that may accrue within a cycle; the account is governed by the Master Services Agreement or Order Form signed by the parties, which sets payment terms and remedies. Invoices are due on receipt unless the Order Form states otherwise.
If an invoice remains unpaid past its due date, we may suspend the account under section 12 after notice. We will not interrupt a call already in progress.
6.4 Account fees. A monthly account fee, where applicable, is billed in advance and buys account features, not minutes. It is not a minute allowance and does not offset usage charges.
6.5 Disputes, failure and non-refundability. Charges you dispute in good faith must be raised within thirty (30) days of the invoice date; we will not suspend the account over an amount properly under dispute. Late or failed payments may result in suspension under section 12 after notice. Except as required by law or expressly stated in these Terms, fees are non-refundable.
7. Compliance and recording
We announce that an AI system participates in the call before any interaction, as required by applicable law (including California AB 2905 / SB 243). Where a call is recorded, recording occurs only with the consent required by the law of the relevant jurisdictions, collected through our call flow.
Call audio is not retained. We do not currently store transcripts of calls either. Should we offer stored transcripts, they will be kept only where you have switched that feature on and the required consent was captured on the call, and we will publish the change in our Privacy Policy before the feature becomes available.
You are responsible for your own compliance obligations toward the people you call, including any notice or consent your industry or jurisdiction requires beyond what the Service provides.
8. AI interpretation disclaimer (important)
The interpretation is produced by automated systems. It may contain errors, omissions, or inaccuracies. The AI interpreter is NOT a certified, sworn, or qualified human court, legal, or medical interpreter, and its output is not a certified translation. The Service must not be relied upon as the sole basis for any decision with legal, financial, medical, or contractual consequences.
You are responsible for independently verifying any critical information conveyed through the Service. For proceedings or documents that require a certified interpreter or translation, you must obtain one separately.
Excluded uses. The Service must not be used for, and you agree not to use it for, any of the following:
- sworn or recorded testimony, depositions, examinations under oath, or any proceeding before a court, tribunal, arbitrator, or administrative agency;
- the execution, signing, or witnessing of a contract, lease, waiver, settlement, release, or power of attorney;
- the determination, adjustment, denial, or settlement of an insurance claim;
- Miranda warnings, custodial interrogation, or any other law-enforcement proceeding;
- medical diagnosis, treatment, triage, consent to treatment, or any clinical or emergency setting;
- any situation in which a statute, court rule, regulation, or regulator requires a certified, sworn, or otherwise qualified human interpreter.
These uses are excluded for a specific reason, and we would rather state it than leave it implied: in each of them the cost of an interpretation error falls on a person who is not a party to these Terms and who never agreed to them. Using the Service for an excluded purpose is a breach of these Terms, and nothing we owe you under them extends to it.
Telling the other person. Where you use the Service with someone who is not your employee, you are responsible for making it possible for that person to ask for a human interpreter instead. We announce that an AI is interpreting; we cannot offer that person an alternative, and you can.
9. Warranties and limitation of liability
The Service is provided "as is" and "as available", without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, accuracy, and non-infringement, to the maximum extent permitted by law.
To the maximum extent permitted by law, Parlaya's total aggregate liability arising out of or relating to the Service or these Terms will not exceed the amounts you paid to us for the Service in the three (3) months immediately preceding the event giving rise to the claim. Parlaya will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill, even if advised of the possibility.
No accuracy commitment. We do not commit to any accuracy rate, error rate, or quality score, and we do not publish one. Interpretation quality varies with the language pair, the audio, the speakers, and the subject matter, and any figure we quoted would be a promise we could not verify on your call. What we commit to is stated in section 8 and nowhere else.
Time limit for claims. Any claim arising out of or relating to the Service or these Terms must be brought within twelve (12) months after the event giving rise to it. To the maximum extent permitted by law, a claim brought after that period is permanently barred.
10. Indemnification
You will indemnify and hold Parlaya harmless from claims, damages, and expenses (including reasonable legal fees) arising from your use of the Service, your violation of these Terms or applicable law, or your failure to obtain any consent required from the people you call.
Claims by the people on your calls. This indemnity expressly includes any claim brought against us by a person you called through the Service, or who took part in a call you placed, and who is not a party to these Terms. The reason is worth stating plainly: that person has no agreement with us, so the limits in section 9 and the arbitration agreement in section 13 do not bind them. You chose to place the call and you hold the relationship with them, so where your use of the Service exposes us to a claim from them, you carry it. This does not apply to a claim arising from our own gross negligence or willful misconduct.
11. Confidentiality and data
Each party will protect the other's confidential information. Our handling of personal data is described in our Privacy Policy. We collect the minimum personal information necessary to provide and bill the Service.
12. Term, suspension, and termination
These Terms apply while you use the Service. Either party may terminate for convenience with thirty (30) days' written notice. We may suspend or terminate immediately for non-payment, prohibited use, or risk to the Service or other users. Sections that by their nature should survive (fees owed, disclaimers, limitation of liability, indemnification, governing law) survive termination.
13. Governing law and disputes
These Terms are governed by the laws of the State of New Mexico, USA, without regard to conflict-of-laws rules.
Binding arbitration. Any dispute arising out of or relating to these Terms or the Service that the parties cannot resolve informally within thirty (30) days of written notice will be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, before a single arbitrator, seated in Albuquerque, New Mexico, conducted in English. Judgment on the award may be entered in any court of competent jurisdiction.
Class action waiver. Disputes are brought only in an individual capacity. Neither party may bring a claim as a plaintiff or class member in a class, consolidated, or representative proceeding.
Exceptions. Either party may seek injunctive or other equitable relief in a court of competent jurisdiction in New Mexico to protect its intellectual property or confidential information, and either party may bring an individual claim in small claims court where it qualifies.
14. Changes to these Terms
We may update these Terms. Material changes take effect thirty (30) days after we post them or notify you. Continued use after the effective date is acceptance.
15. Contact
Parlaya LLC
1209 Mountain Road Pl NE, Ste N, Albuquerque, NM 87110, USA